EZ-Link will discontinue Season Pass soon, here is what you should do

In a few short sentences, EZ-Link announced the discontinue of the Season Pass starting from 1st January 2015. As I don’t travel on the train or buses often, I wonder what kind of diverse effect will it cause to commuters (heavy users).  In the Press Release, it did not state the reason(s) for the cessation. For those who are affected, please read through the Press Release for more information.


Press Release

EZ-Link to discontinue Season Pass with effect from 1 January 2015

SINGAPORE, 29 October 2014 – EZ-Link Pte Ltd, Singapore’s largest issuer of CEPAS-compliant cards, announced today that the usage of Season Pass will be accepted only until 31 December 2014.

Existing Season Pass holders can continue to purchase monthly passes until 1 December 2014 and weekly passes until 25 December 2014. From 1 January 2015 onwards, they can continue to use the Season Pass as a normalez-link card by adding stored value into the ez-link purse. If they do not wish to use the Season Pass as a normal ez-link card, holders may surrender the card and obtain a refund of any balance value in the ez-link purse from any TransitLink Ticket Office. There will be no refund of any unused period on any monthly pass or weekly pass.

EZ-Link will still accept new Season Pass applications until 31 October 2014, but advises against it because of the impending discontinuation of the Season Pass scheme, and wishes to highlight that there will not be any refund for the card and personalisation fee.

To inform Season Pass holders and the public about the discontinuation, EZ-Link will be sending text messages via SMS to existing pass holders; and placing advisory notices on the home page of its website (www.ezlink.com.sg), at TransitLink Ticket Offices, and on EZ-Link’s Facebook (www.facebook.com/myezlink) and Twitter (www.twitter.com/ezlinksg) pages.

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Anyone with queries about the Season Pass can call the EZ-Link hotline at 6496 8300, from 0800 – 1800 hours daily except public holidays, or email customerservice@ezlink.com.sg.

Launched in 2009, the Season Pass is a travel pass that allows unlimited travel on basic bus services, MRT and LRT within the period of validity of the type of pass purchased. With the evolving landscape, EZ-Link has decided to cease its Season Pass service and work towards delivering value, convenience and ease of travel to commuters in other ways.

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About EZ-Link Pte Ltd

EZ-Link Pte Ltd was formed on 8 January 2002. Its core business is the clearing and settlement of all ez-link card transactions generated in transit and non-transit (retail/merchant) environments, as well as the sale, distribution and overall management of ez-link cards. To date, more than 17 million new CEPAS-compliant ez-link cards have been issued. This is in tandem with the government’s plan to promote cashless payments in Singapore. In line with this vision, the new ez-link card is now also accepted as a mode of payment for Electronic Road Pricing (ERP) and at carparks fitted with the Electronic Payment System (EPS) when used in the dual-mode in-vehicle unit.

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