M1, Singtel, StarHub to adopt GSMA’s Mobile Connect Authentication Standard

Good news for consumers. Our three telcos, M1, Singtel and StarHub, are building a unified platform to enable easy integration with online service providers through a common Mobile Connect Application Programme Interface (API). They expect to announce the first wave of supported online services in the second half of 2017. More information in the Press Release.

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Press Release

M1, Singtel, StarHub Collaborating on Universal Secure Mobile-based Authentication for Singapore

Singapore, 29 November 2016 – All Singapore consumers will be able to enjoy fast, simple and secure access to a variety of online services with their mobile number when M1, Singtel and StarHub adopt the GSMA’s Mobile Connect authentication standard.

The internet offers unprecedented access to information and services. Many of the best services also require their users to register, which inconveniences them. According to the GSMA, 87% of consumers leave a website when asked to register[1]. Additionally, they also face difficulties remembering their growing list of usernames and passwords, with 40% using the “forget password” feature monthly.

Mobile Connect will free customers from having to manage multiple usernames and passwords for every online account. With Mobile Connect, mobile customers can look forward to creating a universal trusted digital identity for convenient and secure access to compatible telecommunications, banking, e-commerce, entertainment, government and travel services and applications.

Through interactive prompts on the mobile phone, customers will be able to easily confirm their identity using their mobile number, combined with a unique personal code for online transactions that require greater levels of security. No information will be made available to online service providers without users’ permission.

Accepting Mobile Connect logins will benefit online service providers too. They will be able to offer simpler sign-ups, reduce customer frustration and abandoned transactions due to authentication issues, and increase the likelihood of repeat business.

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To drive rollout and adoption, M1, Singtel and StarHub are building a unified platform to enable easy integration with online service providers through a common Mobile Connect Application Programme Interface (API). M1, Singtel and StarHub expect to announce the first wave of supported online services in the second half of 2017.

Mobile Connect is developed by the GSMA and currently available in 22 countries.

[1] GSMA Mobile Connect Factsheet: http://www.gsma.com/personaldata/wp-content/uploads/2015/06/mc_factsheet_web_06_15.pdf

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About M1

M1 is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over 2 million customers. Since the launch of commercial services in 1997, M1 has achieved many firsts, including the first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN). With a continual focus on network quality, customer service, value and innovation, M1 links anyone and anything; anytime, anywhere. For more information, visit www.m1.com.sg.

About Singtel

Singtel is Asia’s leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV. The Group has presence in Asia, Australia and Africa with about 630 million mobile customers in 23 countries, including India, Indonesia, the Philippines and Thailand. It also has a vast network of offices throughout Asia Pacific, Europe and the United States. For more information, visit www.singtel.com. Follow us on Twitter at www.twitter.com/SingtelNews.

About StarHub

StarHub is Singapore’s fully-integrated info-communications company, offering a full range of information, communications and entertainment services for both consumer and corporate markets. StarHub operates a mobile network that provides 4G, 3G and 2G services. It also manages an islandwide HFC network that delivers multi-channel pay TV services (including HDTV, Internet TV and on-demand services) as well as ultra-high speed residential broadband services. StarHub operates an extensive fixed business network that provides a wide range of data, voice and wholesale services. Over Singapore’s fibre-based Nationwide Broadband Network, StarHub offers a broad range of home and business broadband plans, as well as commercial and residential IPTV services.

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Launched in 2000, StarHub has become one of Singapore’s most innovative info-communications providers, and the pioneer in ‘hubbing’ – the ability to deliver unique integrated and converged services to all its customers. StarHub, listed on the main board of the Singapore Exchange since October 2004, is a component stock of the Straits Times Index, the MSCI Singapore Free Index, the SGX Sustainability Leaders Index and the SGX Sustainability Leaders Enhanced Index. Visit www.starhub.com for more information.

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