Now, business owners who frequently use WhatsApp to talk to potential customers can use the app to request payment, and customers can directly use the app to make the payment.
From the perspective of a business owner, having this option on business WhatsApp will be convenient for certain types of businesses instead of the conventional ways.
From the customer’s point of view, you will not need to go to another app to make that payment to the business owner.
Supported by payments service provider, Stripe, Payments on WhatsApp is already being used by some local businesses, including plant-based butcher Love Handle, gym No Excuses, lifestyle boutique Tye Tye, and pastry shop Baker’s 13.
Continue reading for more details.
Now You Can Pay a Business in Singapore on WhatsApp
Starting today, people in Singapore will be able to pay local businesses right from their WhatsApp chat. This seamless and secure experience will let people and businesses buy and sell directly on WhatsApp without having to go to a website, open another app or pay in person. We’re rolling this out to a small number of Singapore-based businesses today, and it will be available to many more in the coming months.
Supported by our payments service provider partner, Stripe, the new feature will enable Singapore residents (those with a WhatsApp number registered here) to pay using credit, debit cards or PayNow.
“Starting today, people in Singapore can pay their local merchants on WhatsApp in just a few taps. This seamless and secure experience will transform the way people and businesses in Singapore connect on WhatsApp,” said Stephane Kasriel, Head of FinTech at Meta.
“We’re excited to power this new feature for WhatsApp because it’s great for both businesses and their customers in Singapore. Businesses can now expand their revenue streams and access a wider customer base, while customers can make payments conveniently knowing that their payment details are secure,” said Sarita Singh, regional head and managing director for Southeast Asia at Stripe.
The option to enable payments on WhatsApp in Singapore is available to local businesses using the WhatsApp Business Platform. Other local businesses that are interested in offering this feature to their customers can work with one of our business solution providers (such as launch partners Vonage, Gupshup, 360dialog and Wati.io) to get started.
We’re excited to hear how this service helps people and businesses in Singapore connect on WhatsApp, and look forward to bringing it to more businesses and countries in the future.