It is the starting of the new year, 2020. I am glad that 2019 is a happy ending after all. Remember my issue with Lazada regarding my 12.12 item? Well, it has been resolved.
Here is a short update after I posted my issue with Lazada.
On 24th December, Lazada reached out to me via phone to let me know what happened and try to work out a solution so that I could still get the product without paying more. They wanted me to buy the same product from Lazada and will pay back the differences to me.
However, the original seller does not have stock and another seller is also out of stock. I requested Lazada to help me to figure out.
On 26th December, they came back to me with good news. I will be able to get my product without any action from my side. Here is the follow-up email from them.
Thank you for picking up my call earlier.
This is with regards to the experience you had with Lazada as the seller has informed you that (Lazada Exclusive) Marshall Stanmore II Voice with Google Assistance was not available for delivery for Order #xxxxxxxxxxzz which you have purchased on 12.12.
As discussed earlier, the seller has created a special order for you as they are no longer available in Singapore anymore.
Once again, we are very sorry about the experience that you encountered with us. We are constantly working on improving our process so that we can provide you a better experience with us.
Our goal is to provide a consistently reliable product and exemplary level of customer service. We hope we have turned your experience around and we ask that you allow us another opportunity to serve you as we consider a privilege to have you around.
And just a few days later, I got the tracking update of my parcel. This is really good news to end my year.
Thanks to Lazada to follow up with my case with phone calls and emails. Really appreciate the attention to my case.
And thanks for the S$20 voucher.
2019 has been an interesting year for me. I am missing out on many occasions/events due to other commitments. However, I am glad to join important events and continue to update and improve my knowledge.
Moving forward (I know, many don’t like these words), I will spend more time to improve myself and to improve my delivery of news either through the website or social media. And most importantly, to rethink my path on how to make it better.
To my readers, thank you for your support.
To the brands, thank you for the collaboration and support.
To the PR, thank you for the continuous support and the chance to work with everyone.
To my fellow media friends, glad to know you. Let’s continue to provide news and information to the people.
In the beginning of 2020, I do have some interesting stuff coming out. Please watch out for them.
Oh.. did I mention that I have actually reserved a nice space for my Marshall Stanmore II Voice.
Here it is. Enjoy..