Now You Can Book an Ambulance with an App

Now, you can book a private ambulance (non-emergency cases) like how you book a Grab or taxi, thanks to a partnership between the house-call doctor app, Speedoc, and Comfort Ambulance.

Currently, there are 25 ambulances that can be booked. Based on the information, Speedoc is currently working with other ambulance operators to them on board the app.

This is really good news for those who frequently need to transport between home and hospitals.

Speedoc app is currently available on iOS and Android. Check out the details in the Press Release.

Press Release

Speedoc launches Singapore’s first ambulance-booking app in collaboration with Comfort Ambulance

House-call doctor app Speedoc adds ambulance-hailing feature to its app in response to rising demand for private ambulances and cessation of non-emergency ambulance services by the Singapore Civil Defence Force (SCDF).

Singapore, 10 July 2019 – Now, you can hire a private ambulance the same way you would app for a private-hire car, thanks to a partnership between Singapore’s leading house-call doctor app Speedoc and ambulance operator Comfort Ambulance & Services Pte Ltd (“Comfort Ambulance”). Speedoc app users can call on Comfort Ambulance’s fleet of 25 ambulances for transport from anywhere in Singapore to more than 100 healthcare institutions island-wide, including hospitals, nursing homes, and hospices.

In April, the SCDF announced that it would no longer dispatch ambulances to cover non-emergency cases so that it can better focus on the serious and life-threatening cases. Overall, the 995 calls to SCDF have been on the rise over the last decade. Users who need a private ambulance can now either contact over 20 operators individually or call the 1777 hotline but sometimes have to wait a long time for an ambulance to be confirmed.

Speedoc doctors have experienced great difficulties and waits for as long as two hours when they needed to call for a private ambulance to ferry a patient to a hospital. Situations such as pneumonia and serious skin infections are not life threatening but patients suffering from these conditions may need to be sent to a hospital as soon as possible for treatment. Other patients may be bedridden, requiring them to be transported in a stretcher.

Dr Shravan Verma, chief executive officer of Speedoc said: “With our app, users requiring a private ambulance can now get an ambulance response typically within minutes. The app is available round the clock and users will be informed of the charges before they confirm their bookings.”

The updated Speedoc app lets users book a doctor or an ambulance through the same app. The charges for booking an ambulance differ based on timing, location, and day. Any additional charges such as the use of oxygen therapy and the use of stretchers are clearly listed so users do not have to worry about hidden charges.

Dr Daniel Chan, Group Deputy CEO of Fullerton Healthcare Group which owns Comfort Ambulance, said: “Comfort Ambulance guarantees the highest quality of patient care through its team of qualified healthcare professionals and fully-equipped fleet of ambulances. We take pride in ensuring the utmost safety when transporting our patients – all our paramedics and ambulance drivers are certified and accredited by the Ministry of Health with Emergency Medical Technician Basic (EMTB) qualification, Automated External Defribillator (AED) and Basic Cardiac Life Support (BCLS) certification. We are happy to be the first private ambulance provider to partner with Speedoc and make our services more accessible to patients.”

Speedoc is currently working with other ambulance operators to get more of them on board the app.

Dr Shravan said: “Eventually we want to gain the economies of scale and bring down the cost of private ambulance booking for Singaporeans.”

About Speedoc

Speedoc was founded in 2017 in Singapore, with a mission to prove that medical care need not be a lengthy, cumbersome experience. With the ageing population to address and improved access to technology, Speedoc built a complete end-to-end system for doctors and patients, so that house call doctor services can be provided with ease and minimal burden to people in the community. With Speedoc, home medical services need not be limited to only immobile patients, but to everyday people who may require GP or A&E visits for themselves or their loved ones. For more information, please visit https://www.speedoc.com/, or download the app on the App Store and Google Play.

About Comfort Ambulance

Comfort Ambulance & Services Pte Ltd was founded in 2002, just before the SARs outbreak in Singapore. Today the Company is a leading private emergency and non-emergency ambulance service provider in Singapore. We provide our customers with the highest standards of professional patient care, and punctual and reliable medical transportation through our fleet of 25 fully-equipped ambulances. Comfort Ambulance also provides adjacent services, including home nursing, medical evacuation, doctor house calls, and medical training courses. For more information on Comfort Ambulance, please visit http://comfortambulance.com/.