OPPO offers 2 years Warranty and 30 Days 1-to-1 Exchange

OPPO announced the extension of their warranty from 12 months to 24 months. Not only that, they also improved their service by allowing 30 days period for one to one exchange and a one time FOC repair for the first year.

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Kudos to OPPO for the good news. However, do take note that the changes will only take effect from 1st June 2015. Here are some tables to show the differences from different manufacturers (information obtained from OPPO).

Major Brands Warranty Comparison – Singapore

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* End of lifecyle models N1, N1 Mini, Find 5 Mini, R1, Find 7a.

Press Release

OPPO inspires consumer confidence with smartphone warranty extension to 24 months

[Singapore, 25 May 2015] – OPPO Singapore, confident in its product quality, doubles its smartphone product warranty to 24 months. The warranty extension will take effect from 1 June 2015.

This bold initiative challenges industry norms, and will see OPPO stand out from market competitors. Their consumers will enjoy a 24-month warranty, extended from 12 months. OPPO is the first and only brand locally to offer double the warranty periods of other leading smartphone brands such as Apple, Samsung, and Sony.

OPPO’s design and build quality confidence is a result of the brand’s stringent quality testing. The durability tests for the N3’s swivel camera involve 100,000 rotations, or up to seven years of regular use, and both the R5 and N3 smartphones are subjected to drop tests from twice the height of standard tests.

Said Sean Deng, Managing Director of OPPO Singapore, “At OPPO, we take pride in giving the best to our consumers. This obsession to deliver only high quality innovative products and after-care services is the foundation of our brand. The warranty extension is another testament to that obsession.”

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In addition to the overall warranty for smartphones, the one-for-one phone exchange period for consumer has also been extended. Compared to the seven days industry norm, OPPO’s new warranty will allow consumers up to 30 days to perform one-for-one exchanges.

The one-for-one exchange is valid for OPPO smartphones that suffer from hardware malfunction due to manufacturing defects, and the applicable warranty period will be based on the phone’s original date of purchase.

The exchange does not cover hardware failure caused by physical damage such as water damage, deliberate damage to the device’s structure, damage caused by the use of non-OPPO accessories, cosmetic damage, external accidents or fires.

Network, software system or ROM malfunctions, accessories-related damage, and loss or damage of stored personal data are also not covered by the exchange policy.

However, OPPO is also offering a one-time free-of-charge repair service for phones that have incurred accidental damage within the first year of the phone’s purchase, which is also a service currently exclusive to OPPO. Similar terms and conditions also apply to the repair service, which exclude, among other factors, the free replacement of parts for surface coatings designed to diminish over time, or cosmetic damage due to normal aging of the product.

The new warranty policy only applies to OPPO’s new range of products purchased from 1 June 2015.

OPPO smartphones are available at the OPPO Concept Store in Suntec City Mall, Singtel and M1 outlets, and other authorized retailers islandwide. Consumers can head over to the OPPO Concept Store for all matters pertaining to phone repairs and customer service enquiries.

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About OPPO Singapore

Focused on innovation, OPPO pushes the boundaries of technology and returned to the core reason to why technology should exist – To improve life for the better.

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OPPO uses only the highest quality components available on the market, and alliances with leading international partners ensure that the latest and best hardware is available to customers. With the understanding that customers are the core of their business, OPPO strives to satisfy their customers and involve them in the development of new products.

OPPO Electronics Corp. is an international manufacturer of smartphones based in Guangdong, China. A globally registered technology brand, OPPO has carved a significant presence in North America and Asia, and now boasts a network of offices in countries such as Thailand, Indonesia, Vietnam, India and Mexico. In the USA, OPPO also markets its Blu-ray range of products. For more information, please visit http://global.oppo.com.

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