M1 issued a Press Statement in response to the press release titled “IDA Imposes a Financial Penalty of $300,000 on M1 for breach of the Code of Practice for Telecommunication Service Resiliency”. Press Statement after the break.

M1 Press Statement

The following is M1’s response to the press release titled “IDA Imposes a Financial Penalty of $300,000 on M1 for breach of the Code of Practice for Telecommunication Service Resiliency”, issued by IDA today.

SINGAPORE, 14 November 2011 – M1 is fully committed to providing uninterrupted mobile services to our customers at all times and regrets any inconvenience caused. The mobile service disruption is of utmost concern to us and we have taken steps to further enhance our network systems and processes.

However, M1 disagrees with IDA’s enforcement action, and the basis on which the fine was imposed. We do not agree with IDA’s determination that M1 had crossed the impact threshold of 5% of base stations under the Code, especially since none of our base stations were down.

It was an isolated case and M1 had taken all the necessary course of actions to restore services to end users. As the problem was intermittent, the trouble shooting process was prolonged.

We intend to file an appeal against IDA’s enforcement action.

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