M1 Rebate Broadband Users Due to Outage

For M1 users who are affected by the broadband disruption on Tuesday and/or Wednesday (13th, 14th May), you will receive a 1-week rebate off your June bill.

You should receive an SMS or email with a link to secure this 1-week rebate. It is not automatic. Please take note.

Read the Media Release below for more information.

Media Release

M1 offers a one-week rebate to users affected by home broadband service disruptions

SINGAPORE, 14 MAY 2020 – M1 Limited (M1) announced that users who experienced broadband service outages on 12 and 13 May 2020 will receive a one-week rebate off their June bill. 

Earlier this week, some M1 users reported connectivity issues that were triggered by a network bolstering initiative to improve customer experience. The first incident on 12 May impacted a specific group of customers and was resolved overnight to avoid large-scale disruption in the peak hours. The second unrelated incident occurred the next morning and was resolved by 2pm on the same day. The disruptions were not caused by any dated equipment, shortage of capacity or cyber-attack.

M1 understands the importance of network resilience and reliability, especially as more people are working and studying from home during the circuit breaker period in Singapore. As a result, all M1 users affected by this disruption will be offered a one-time one-week rebate on their Home Broadband monthly fee. To avail the rebate, users will be redirected to a simple one-click link via SMS and email starting today. 

“We are deeply sorry for the inconvenience the disruption has caused to our users and thank them for their patience and understanding. Our priority now is to ensure service reliability and we are taking extra measures to prevent recurrence of such incidents. We are also cooperating fully with the Infocomm Media Development Authority (IMDA) for further investigations,” said Mr Manjot Singh Mann, Chief Executive Officer, M1. 

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M1 remains committed to reviewing and strengthening its processes thoroughly to ensure that our customers get the high-quality service experience they deserve.

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About M1

M1, a subsidiary of Keppel Corporation, is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over two million customers. Since the launch of commercial services in 1997, M1 has achieved many firsts, including the first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN). With a continual focus on network quality, customer service, value and innovation, M1 links anyone and anything; anytime, anywhere. For more information, visit www.m1.com.sg

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