{"id":7226,"date":"2009-12-09T12:07:31","date_gmt":"2009-12-09T04:07:31","guid":{"rendered":"http:\/\/techielobang.com\/blog\/?p=7226"},"modified":"2009-12-09T12:07:31","modified_gmt":"2009-12-09T04:07:31","slug":"starhub-smartsurf-vs-powervalue-what-is-the-differences-i-am-disappointed","status":"publish","type":"post","link":"https:\/\/techielobang.com\/blog\/2009\/12\/09\/starhub-smartsurf-vs-powervalue-what-is-the-differences-i-am-disappointed\/","title":{"rendered":"Starhub SmartSurf Vs PowerValue, What is the Differences? I am Disappointed"},"content":{"rendered":"<p>As mentioned <a href=\"http:\/\/techielobang.com\/blog\/2009\/12\/09\/new-starhub-mobile-plans-with-introducing-of-apple-iphone-existing-customers-are-we-shortchanged\/\" target=\"_blank\">this morning<\/a>, I am unhappy that the new SmartSurf Plan is much value-added than my current PowerValue Plan. Just called up Starhub Customer Service (1633) and spoken to a person by the name of Ross to confirm the differences and at the end of the call, I am more disappointed.<\/p>\n<p style=\"text-align: center;\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"7227\" data-permalink=\"https:\/\/techielobang.com\/blog\/2009\/12\/09\/starhub-smartsurf-vs-powervalue-what-is-the-differences-i-am-disappointed\/starhub_smartsurf_powervalue\/\" data-orig-file=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/12\/starhub_smartsurf_powervalue.JPG?fit=540%2C208&amp;ssl=1\" data-orig-size=\"540,208\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}\" data-image-title=\"starhub_smartsurf_powervalue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/12\/starhub_smartsurf_powervalue.JPG?fit=540%2C208&amp;ssl=1\" class=\"size-full wp-image-7227 aligncenter\" title=\"starhub_smartsurf_powervalue\" src=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/12\/starhub_smartsurf_powervalue.JPG?resize=540%2C208\" alt=\"starhub_smartsurf_powervalue\" width=\"540\" height=\"208\" srcset=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/12\/starhub_smartsurf_powervalue.JPG?w=540&amp;ssl=1 540w, https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/12\/starhub_smartsurf_powervalue.JPG?resize=300%2C115&amp;ssl=1 300w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/><\/p>\n<p><!--more-->First of all, I studied the differences before I called Starhub. When I finally called me, they told me: &#8211;<\/p>\n<ul>\n<li>The SmartSurf is not just for iPhone<\/li>\n<li>The SmartSurf has 12GB data plan<\/li>\n<li>The SmartSurf has 500 SMS\/MMS while the PowerValue has 500SMS\/500MMS<\/li>\n<li>The Price Differences<\/li>\n<\/ul>\n<p>So, I politely asked if I can change my plan to SmartSurf and I was told that I need to fulfil 21 months of contract before I can switch.<\/p>\n<p>So, I further question them on the data plan max amount that I need to pay if I exceeded the 12 GB. I was told that it would be S$48.<\/p>\n<p>I asked the reason why I can&#8217;t change the plan and I was given the politically correct answer, &#8220;it is under the terms and condition&#8221;.<\/p>\n<p>So, in other words, I would have to pay Starhub the extra money as they do not allow us to use the plan that is the most suitable for user like me (as I signed up their MaxMobile Premium (1GB at S$19.90) for my mobile phone and I have to bear another one year before I can switch plan.<\/p>\n<p>I am now wondering if I told her that I would be purchasing the iPhone now, will I be given the choice to change to SmartSurf without question?<\/p>\n<p>I am sure many people had called or at least asked the same questions. This is a major disappointment from Starhub.<\/p>\n<p>PS: I asked about my Pre-Order on HTC HD2 and I was told that I would need to wait for &#8220;them&#8221; to call. I asked who is the &#8220;them&#8221; and she mentioned they are the Sales Department.<\/p>\n<p>However, I told her that I went to Starhub at Vivocity the other day and I asked the counter about the pre-order, they referred me to Customer Service a few shops away. When I asked, I was told that it is the marketing department.<\/p>\n<p>She only says, please wait for the call or email. I further questioned her that some others already got the call and phone and she repeated the answer again.<\/p>\n<p>I think this is a big NO-NO for Starhub with such answers. Maybe I was quite aggressive (but polite) in the conversation. But isn&#8217;t that the job of the customer service to handle such customers?<\/p>\n<p>Even said. I will wait&#8230;<\/p>\n<p>[ad#boxlist]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As mentioned this morning, I am unhappy that the new SmartSurf Plan is much value-added than my current PowerValue Plan. Just called up Starhub Customer Service (1633) and spoken to a person by the name of Ross to confirm the differences and at the end of the call, I am [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"categories":[1509,4,61,5,14],"tags":[31,1638,1637,147],"class_list":["post-7226","post","type-post","status-publish","format-standard","hentry","category-featured","category-information","category-local","category-mobile","category-techie","tag-iphone","tag-powervalue","tag-smartsurf","tag-starhub"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"As mentioned this morning, I am unhappy that the new SmartSurf Plan is much value-added than my current PowerValue Plan. 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