{"id":5701,"date":"2009-10-17T21:00:33","date_gmt":"2009-10-17T13:00:33","guid":{"rendered":"http:\/\/techielobang.com\/blog\/?p=5701"},"modified":"2009-10-16T07:10:30","modified_gmt":"2009-10-15T23:10:30","slug":"are-you-being-served-this-is-my-game-plan","status":"publish","type":"post","link":"https:\/\/techielobang.com\/blog\/2009\/10\/17\/are-you-being-served-this-is-my-game-plan\/","title":{"rendered":"Are You Being Served? This is my Game Plan"},"content":{"rendered":"<p>Are you being served? That is a tough question. What is good service and what is bad service? Does service come with a price tag? Is it associated with the status that you have (e.g. celebrity, public figures and etc)? Does Singapore have a long way to go when it comes to good customer service? I will take up this challenge to test on a service sector and review whether they live up to my expectation of good service.<\/p>\n<p style=\"text-align: center;\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"5702\" data-permalink=\"https:\/\/techielobang.com\/blog\/2009\/10\/17\/are-you-being-served-this-is-my-game-plan\/segway_sg\/\" data-orig-file=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/10\/segway_sg.jpg?fit=460%2C171&amp;ssl=1\" data-orig-size=\"460,171\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}\" data-image-title=\"segway_sg\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/10\/segway_sg.jpg?fit=300%2C111&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/10\/segway_sg.jpg?fit=460%2C171&amp;ssl=1\" class=\"size-full wp-image-5702 aligncenter\" title=\"segway_sg\" src=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/10\/segway_sg.jpg?resize=460%2C171\" alt=\"segway_sg\" width=\"460\" height=\"171\" srcset=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/10\/segway_sg.jpg?w=460&amp;ssl=1 460w, https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2009\/10\/segway_sg.jpg?resize=300%2C111&amp;ssl=1 300w\" sizes=\"auto, (max-width: 460px) 100vw, 460px\" \/><\/p>\n<p><!--more-->So, which sector am I targeting? As I was requested to take up this task (for the good of our service sector here), I was in a dilemma on my game plan. At first, I thought of the Electronics Goods sector (e.g. at Sim Lim Square) but I felt that it is too simple. So, after thinking for a while (actually quite a long time \ud83d\ude42 ), I decided to go for the tourism sector. Why? Because Singaporean always complain that our Tourism sector is only good to Tourists and NOT fellow Singaporeans.<\/p>\n<p>BTW, as an initiative to check out Singapore service standard, a website was dedicated to focus on our Service Industry. Check out <a href=\"http:\/\/www.AreYouBeingServed.com.sg \" target=\"_blank\">http:\/\/www.AreYouBeingServed.com.sg<\/a><\/p>\n<h2><span style=\"text-decoration: underline;\">Game Plan<\/span><\/h2>\n<p>Sentosa is a must-visit place in Singapore. However, not many people know that there is a Segway ride there. My mission is to go there and have fun with the Segway and at the same time, test the service skills of the people there.<\/p>\n<p>According to their website, I will need to book the ride 3 days in advance. So, this is what my game plan will look like.<\/p>\n<ul>\n<li><span style=\"color: #0000ff;\">Make a booking by calling them. Will try to request the next day booking and ask them about the packages available. <\/span>\n<ul>\n<li><span style=\"color: #0000ff;\">See their telephony skill and product knowledge on this.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #0000ff;\">Go there earlier on actual plan day and try to ask as many questions as possible on their products.<\/span>\n<ul>\n<li><span style=\"color: #0000ff;\">See their product knowledge<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #0000ff;\">Along the trail, question them on Sentosa<\/span>\n<ul>\n<li><span style=\"color: #0000ff;\">See their knowledge on the trail (part of their product).<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #0000ff;\">Others<\/span>\n<ul>\n<li><span style=\"color: #0000ff;\">Patience<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Politeness<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Rejection to Special (and not possible) Request <\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Hopefully, after this task, they will not ban me \ud83d\ude42 . After the completion of this task, I will update everyone. In the meanwhile, checkout the Website.<\/p>\n<h2 style=\"text-align: center;\"><a href=\"http:\/\/www.areyoubeingserved.com.sg\/\" target=\"_blank\">Are You Being Served?<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Are you being served? That is a tough question. What is good service and what is bad service? Does service come with a price tag? Is it associated with the status that you have (e.g. celebrity, public figures and etc)? Does Singapore have a long way to go when it [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_links_to":"","_links_to_target":""},"categories":[3],"tags":[],"class_list":["post-5701","post","type-post","status-publish","format-standard","hentry","category-technology"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p8YKZ-1tX","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/posts\/5701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/comments?post=5701"}],"version-history":[{"count":4,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/posts\/5701\/revisions"}],"predecessor-version":[{"id":5990,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/posts\/5701\/revisions\/5990"}],"wp:attachment":[{"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/media?parent=5701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/categories?post=5701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/tags?post=5701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}