{"id":23625,"date":"2011-10-17T16:44:41","date_gmt":"2011-10-17T08:44:41","guid":{"rendered":"http:\/\/techielobang.com\/blog\/?p=23625"},"modified":"2011-10-17T17:08:45","modified_gmt":"2011-10-17T09:08:45","slug":"rim-offers-free-premium-apps-in-response-to-service-outage","status":"publish","type":"post","link":"https:\/\/techielobang.com\/blog\/2011\/10\/17\/rim-offers-free-premium-apps-in-response-to-service-outage\/","title":{"rendered":"RIM Offers Free Premium Apps in Response to Service Outage"},"content":{"rendered":"<p>Remember RIM <a href=\"http:\/\/techielobang.com\/blog\/2011\/10\/13\/rim-founder-mike-lazaridis-apologizes-for-blackberry-outage-video\/\" target=\"_blank\">service outage last week and the video of RIM Co-CEO Mike Lazaridis<\/a>? Well, they have recovered and now, they are in the customer satisfaction recovery mode by offering premium apps (more than USD100) as an expression of appreciation for their patience. More after the break.<\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i0.wp.com\/techielobang.com\/blog\/wp-content\/uploads\/2011\/10\/blackberry.jpg?resize=539%2C294\" alt=\"\" width=\"539\" height=\"294\" \/><\/p>\n<p><!--more--><\/p>\n<h2 style=\"text-align: center;\">Research In Motion Offers Free Premium Apps to Customers Following Service Interruptions<\/h2>\n<p><span style=\"font-size: small;\"><strong>Singapore<\/strong> &#8211; Research In Motion (RIM) (NASDAQ: RIMM; TSX: RIM) announced today that a selection of premium apps worth a total value of more than US $100 will be offered free of charge to subscribers as an expression of appreciation for their patience during the recent service disruptions. The apps will be made available to customers over the coming weeks on BlackBerry\u00ae App World\u2122 and will continue to be available until December 31, 2011.*<\/span><\/p>\n<p><span style=\"font-size: small;\">\u201cOur global network supports the communications needs of more than 70 million customers,\u201d said RIM Co-CEO Mike Lazaridis. \u201cWe truly appreciate and value our relationship with our customers.\u00a0 We\u2019ve worked hard to earn their trust over the past 12 years, and we\u2019re committed to providing the high standard of reliability they expect, today and in the future.\u201d<\/span><\/p>\n<p><span style=\"font-size: small;\">The complete selection of premium apps will become available to download at BlackBerry App World over a period of four weeks beginning Wednesday, October 19th.\u00a0 The selections over this period will include the following (with more to come): <\/span><\/p>\n<ul>\n<li>SIMS 3 &#8211; Electronic ArtsBejeweled &#8211; Electronic Arts<\/li>\n<li><span style=\"font-size: small;\">N.O.V.A. &#8211; Gameloft<\/span><\/li>\n<li><span style=\"font-size: small;\">Texas Hold\u2019em Poker 2 &#8211; Gameloft<\/span><\/li>\n<li><span style=\"font-size: small;\">Bubble Bash 2 &#8211; Gameloft<\/span><\/li>\n<li><span style=\"font-size: small;\">Photo Editor Ultimate &#8211; Ice Cold Apps<\/span><\/li>\n<li><span style=\"font-size: small;\">DriveSafe.ly Pro &#8211; iSpeech.org<\/span><\/li>\n<li><span style=\"font-size: small;\">iSpeech Translator Pro &#8211; iSpeech.org<\/span><\/li>\n<li><span style=\"font-size: small;\">Drive Safe.ly Enterprise &#8211; iSpeech.org<\/span><\/li>\n<li><span style=\"font-size: small;\">Nobex Radio\u2122 Premium &#8211; Nobex<\/span><\/li>\n<li><span style=\"font-size: small;\">Shazam Encore &#8211; Shazam<\/span><\/li>\n<li><span style=\"font-size: small;\">Vlingo Plus: Virtual Assistant &#8211; Vlingo<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: small;\">RIM\u2019s enterprise customers will also be offered one month of free Technical Support.\u00a0 Current customers will be offered a complimentary one month extension of their existing Technical Support contract, and customers who do not currently have a Technical Support contract will be offered a one month trial of RIM\u2019s BlackBerry Technical Support Services &#8211; Enhanced Support, free of charge.\u00a0 Additional details about the program and information about how to register will be available at <a href=\"http:\/\/www.blackberry.com\/enterpriseoffer\" target=\"_blank\">www.blackberry.com\/<wbr>enterpriseoffer<\/wbr><\/a>.<\/span><\/p>\n<p><span style=\"font-size: small;\">\u201cWe are grateful to our loyal BlackBerry customers for their patience,\u201d added Lazaridis. \u201cWe have apologized to our customers and we will work tirelessly to restore their confidence. \u00a0We are taking immediate and aggressive steps to help prevent something like this from happening again.\u201d<\/span><\/p>\n<p><span style=\"font-size: small;\"><strong>Note to Editors:<br \/>\n<\/strong>Last week, many customers experienced service interruptions and delays over a period of approximately 3 days in Europe, the Middle East, India and Africa, 1.5 days in Latin America and Canada, and 1 day in the United States. Global teams worked around the clock to contain the issue and minimize the impact to customers as much as possible. As of Thursday, October 13, service levels returned to normal.<strong><\/strong><\/span><\/p>\n<p><span style=\"font-size: small;\">* Please note that the availability of this offer will depend on the type of device, operating system version, access to BlackBerry App World and local conditions and\/or restrictions. \u00a0 <\/span><\/p>\n<p><span style=\"font-size: small;\"><strong>About Research In Motion<\/strong><br \/>\nResearch In Motion (RIM), a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry\u00aesolution in 1999. Today, BlackBerry products and services are used by millions of customers around the world to stay connected to the people and content that matter most throughout their day. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe, Asia Pacific and Latin America. RIM is listed on the NASDAQ Stock Market (NASDAQ: RIMM) and the Toronto Stock Exchange (TSX: RIM). For more information, visit <a href=\"http:\/\/www.rim.com\/\" target=\"_blank\">www.rim.com<\/a> or <a href=\"http:\/\/www.blackberry.com\/\" target=\"_blank\">www.blackberry.com<\/a>.<\/span><\/p>\n<p>[ad#img]<br \/>\n[ad#boxlist]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Remember RIM service outage last week and the video of RIM Co-CEO Mike Lazaridis? Well, they have recovered and now, they are in the customer satisfaction..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_links_to":"","_links_to_target":""},"categories":[1509,4,14],"tags":[6552,2051,728,2415,6553,4180,2703,4261],"class_list":["post-23625","post","type-post","status-publish","format-standard","hentry","category-featured","category-information","category-techie","tag-apology","tag-app","tag-blackberry","tag-free","tag-mike-lazaridis","tag-outage","tag-premium","tag-service"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p8YKZ-693","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/posts\/23625","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/comments?post=23625"}],"version-history":[{"count":3,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/posts\/23625\/revisions"}],"predecessor-version":[{"id":23627,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/posts\/23625\/revisions\/23627"}],"wp:attachment":[{"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/media?parent=23625"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/categories?post=23625"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techielobang.com\/blog\/wp-json\/wp\/v2\/tags?post=23625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}