M1 Replaces all Mobile Plan with Two Simplified Ones

Love it when there are competitions amongst Telcos. Consumers are always the winner. M1 has ditched away all 19 mobile plans and come up with just one plan each for Device with Contract and SIM-Only, Contract-free.

Just like some other Telcos, M1 mobile plan is now a base plan where you can build your plan based on your needs.

Here are some factsheets that you might be interested and easier to understand.

So, what do you think? In my opinion, SIM only is good (value for money) if you already have a handset and the other plan with device is not bad too if you compare with previous ones (before the change).

If you think it is complicated, check out the new M1 website where you can build your plan easily.

Click Here to M1 Official Website

Or read the Press Release for more information.

Press Release

One Plan.

You Build It.

One base plan to replace all existing mobile plans

 as part of M1’s business vision to simplify customers’ journey

SINGAPORE, 28 May 2019
– As a part of its strategic transformation, M1 today announced a move to refine its mobile offering on the basis of changing customer needs and expectations.

As a first step towards this, M1 has simplified its mobile offering, with one base plan each for SIM-only and handset bundles, replacing its existing 19 plans starting today. The simplification offers customers greater flexibility and personalisation through a mobile plan that can be made- to-measure.

The SIM-only contract-free base plan starts from S$25, and the handset base plan starts from a S$30 contract, both enjoying unlimited weekend data. Both plans offer the best data value bundle in the market today, starting with 30GB and 12GB respectively at the base plan. Customers can then build and personalise their own plans over the base plan by adding on more data, voice minutes, SMS, roaming pack and other value-added services depending on their expected usage and need.

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With the new plans, customers can enjoy larger data bundles as compared to the older plans being replaced. Existing customers who are currently in contract with M1 can download the My M1 app or call the customer service hotline on 1627 to check if they are eligible to change to the new plan.

“We believe that our customers deserve true value and to pay only for what they need. These easy-to-understand and easy-to-build plans allow our customers to make their own decisions and build it just the way they want,”said Mr Manjot Singh Mann, CEO of M1.

For better customer experience, M1 has introduced a brand new website that incorporates a streamlined interface that is more intuitive for customers to decide on their plans and build it on- the-go. After signing up for the new mobile plans online, customers can also choose to have their SIM card and handset delivered to their doorstep at no additional cost.

“Since the recent acquisition of M1 by Keppel Corporation and SPH, the M1 team and shareholders have been working hard to crystallise our transformation strategy across all areas of our business, with the primary aim to deliver the best possible customer experience and simplification of the customer journey. Today’s launch marks the start of the transformation and will pave the way for many more exciting offers in the months ahead,” added Mann.

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About M1

M1, a subsidiary of Keppel Corporation, is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over two million customers. Since the launch of commercial services in 1997, M1 has achieved many firsts, including the first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN). With a continual focus on network quality, customer service, value and innovation, M1 links anyone and anything; anytime, anywhere. For more information, visit www.m1.com.sg