Good news for consumers. GOJEK has officially launched its beta ride-hailing app in Singapore. Currently, if you are a DBS/POSB customer, you can be the first to enjoy the GOJEK service. More details in the Press Release.
Tse Koon, Group Head of Strategy and Planning, DBS Bank and Gene Wong, Head of Ecosystems,
Consumer Banking Group, DBS Bank
Read the below if you want to know how to get to use the service fast.
ANNEX A: FAQ ON GOJEK’S BETA SERVICE AND DBS CUSTOMER PRIVILEGES
1) Can you share more about the process of waitlisting?
Waitlisting is the process of giving riders access to GOJEK’s ride-hailing service. It is on a first-come, first-served basis. Riders will have to download the GOJEK app and sign up for an account. They will be placed on a waitlist and receive an email or push notification once they have been given access to the service.
DBS cardmembers can enjoy priority access on the waitlist by entering an access code during registration. The code is “DBS” followed by the first 6 digits of their Visa, Mastercard or AMEX card (eg, “DBS123456”).
2) What kind of privileges can DBS/POSB consumers expect? Does this mean that only DBS/POSB customers may use the beta app or enjoy these privileges?
DBS/POSB customers in Singapore will be the first to be able to book rides during the beta phase. Other privileges include an exclusive SGD 10 voucher credit which riders can use for their first two trips (SGD 5 per trip), and future discounts on GOJEK’s ride-hailing service in the form of promo codes.
To enjoy priority access, DBS/POSB cardmembers simply have to enter a special access code during registration. The code is “DBS” followed by the first 6 digits of their Visa, Mastercard or AMEX card (eg, “DBS123456”).
Non-DBS cardmembers can download the GOJEK app during the beta phase, but it may take longer for them to gain access to GOJEK’s service.
3) How soon can DBS users expect to use the service after downloading the app?
During the beta phase, access to the service will be granted in batches to balance ride demand and service capabilities. After being placed on the waitlist, riders will receive an email or push notification once they have been given access to the service.
4) I’ve previously used GOJEK in Indonesia. Do I need to register again?
If you have previously registered with GOJEK, there is no need to register again. GOJEK will let you know on your next steps.
5) What are the areas in Singapore covered in the beta launch?
During the beta launch, GOJEK’s service areas will cover more than half of Singapore, including the Central Business District, Jurong East, Changi, Punggol, Ang Mo Kio and Sentosa. We fully intend to serve the whole island and will progressively expand our coverage throughout the beta phase.
6) Why start with these areas?
GOJEK’s service areas during the beta launch are chosen based on population density, and limited initially to better manage supply and demand.
7) How long will the beta launch go on for?
The beta phase is expected to take place over a few weeks.
8) What happens after the beta launch?
GOJEK will use the feedback received from both our drivers and riders to finetune and enhance the product.
9) What are the steps for giving feedback?
Riders can provide feedback – whether it is to report a bug, request a feature or simply tell us how you feel – through the GOJEK app by going to Help > Feedback under the button on the top left of your home screen. Riders may also call GOJEK’s 24/7 support hotline at +65 31353135.
Press Release
GOJEK launches beta ride-hailing app in Singapore
DBS/POSB customers in Singapore will be the first to enjoy GOJEK rides during the beta phase
SINGAPORE: 29 November 2018 – Consumers in Singapore hungry for more ride-hailing choices will finally get to try GOJEK’s service with the launch of the beta version of its app, which will be made available for download from iOS and Android app stores in Singapore today.
This marks the start of a gradual roll-out of GOJEK’s ride-hailing services across the island as more driver-partners are onboarded over time to feed consumer demand. This staggered approach reflects GOJEK’s commitment to ensuring a smooth entry into Singapore and an ongoing effort to improve user experience over time.
GOJEK President, Andre Soelistyo, said: “It is with great pride that we begin the roll-out of our services in Singapore. Consumers throughout the country have told us that they want more choice in this sector and with the launch of our beta app, their wait is coming to an end.”
“We are launching in beta for now, while we fine-tune our service to make sure it meets the high standards expected by Singaporeans. As such, we are asking all users, whether drivers or passengers, to provide us with ongoing feedback as we work towards creating the best possible service for the country.”
The launch of GOJEK’s beta app in Singapore kickstarts the regional strategic partnership between GOJEK and DBS, two of Southeast Asia’s most iconic companies. During the beta phase, access to the app will be granted in batches to balance ride demand and service capabilities. DBS/POSB customers in Singapore will be guided by the app to find out how they can be prioritised on the waitlist, and receive a SGD 5 voucher credit for each of their first two rides1.
“We are thrilled to bring to our customers privileged access to GOJEK’s highly-anticipated ride-hailing services,” said Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank. “With this new collaboration, DBS and POSB customers will have more choices for their daily commutes. Transport is an integral part of our everyday lives, and we are committed to working with our partners to help make it more seamless for people to travel and pay in Singapore.”
GOJEK is encouraging riders to provide feedback on their overall app and rider experience via the GOJEK in-app ‘Help’ function. GOJEK is also seeking input from driver-partners via the app. The feedback from both, combined with rider data analytics, will inform improvements and enhancements to GOJEK’s service offerings as the service moves towards a full launch.
GOJEK, one of Southeast Asia’s unicorn start-ups, is backed by investors such as Google, Tencent, Temasek and Meituan-Dianping. GOJEK is excited to enter the Singapore market, an important regional business hub, as it looks towards accelerating growth and its overall expansion throughout Southeast Asia.
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About GOJEK Group
GOJEK is South-east Asia’s leading on-demand multi-service platform technology group, providing access to a wide range of services from transportation and payments to food delivery, logistics and other on-demand services. The GOJEK app was launched in January 2015 to provide motorbike delivery and ride-sharing services, and has rapidly expanded to meet the diverse needs of consumers. Today, it is an integrated technology group that operates a number of platforms and businesses that are embedded in many aspects of daily life.
The Group was founded on the principle of using technology to improve lives, providing access to products and services, helping to create more value for society, improving efficiency and productivity, and improving financial inclusion. The GOJEK app has been downloaded more than 108 million times by users in Indonesia (as of October 2018). GOJEK has partnered with over 1 million drivers throughout Indonesia and more than 30,000 service providers, while facilitating over 100 million transactions per month.
The GOJEK app is available for iOS and Android and can be downloaded through www.GO-JEK.com/app.
About DBS
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank’s “AA-” and “Aa1” credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “Best Bank in the World” by Global Finance. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for ten consecutive years from 2009 to 2018.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of our 26,000 staff, representing over 40 nationalities. For more information, please visit www.dbs.com.
1 – Details on GOJEK’s beta service, and special privileges that DBS customers will get to enjoy during the beta service period, are provided in Annex A.