M1 sent out an official statement that their 3G network has fully been restored. And because of the inconveniences caused, M1 is providing free local mobile call during the Chinese New Year (or Lunar New Year period. I am sure many will be asking for more based on the “noise” heard during these 3 days.
In the statement, there was no mention of what their countermeasure will be or if there will be an investigation or not. It did not address the fear of the consumers by providing a backup plan. Nevertheless, I am sure an inquiry is on-going judging the impact of this outage.
Here is the Press Statement.
M1’s partially affected 3G service fully restored
SINGAPORE, 18 January 2013 – We have restored full 3G service in the affected areas yesterday. To express our sincere appreciation to the affected customers for their patience and understanding, all our postpaid customers will enjoy three days of free local mobile calls, SMS, MMS and data services, from 10 to 12 February 2013. This will commence from 00:01 hours on 10 February till midnight on 12 February 2013.
Prepaid customers will enjoy a S$1 bonus for every top-up of S$17 and above, during the month of February 2013.
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